Second Step

Mental Health Crisis Worker

BrisolFull timePosted 1 day ago
Open to applications
SalaryNot stated
CategorySupport Workers and HCAs
Closes19/10/2026

About the role

Job summary

We are recruiting a Mental Health Crisis Worker to join our Crisis Team, in Speedwell, Bristol. The team provide a 24/7 service.

This exciting opportunity has arisen within the Bristol Mental Health Partnership, which involves collaborative working between a number of organisations to include Second Step and Avon and Wiltshire Partnership Trust (part of the National Health Service).

Main duties of the job

The ideal candidates will have worked within mental health, providing a wide range of interventions to assist people, during a period of acute mental health crisis and connecting into community resources.

About us

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and support needs. Our vision is that we believe in a world where everyone affected by mental health problems can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.

Job responsibilities

Build trusting and collaborative relationship with the service user.

Carry out role adhering to Mental Health Bristol Partnerships policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities based approach

Co produce, implement and review recovery plan, crisis plan and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice.

Case manage and co-ordinate support, referring and liaising effectively with all professionals, agencies and other parties involved in service users support in order to deliver the support package. Work closely with colleagues with the service and build strong partnership working with other agencies such as Health and Social Care, Voluntary and Community Service. Support/ facilitate service users to access services.

Identify, assess, contribute, maintain, feedback and manage risk to ensure risk is minimised. Work in a safe manner using a positive risk-taking approach, ensuring the health and safety policies of Mental Health Bristol are implemented and fully adhered to ensure all safeguarding issues are properly managed.